PASS GUARANTEED AGENTFORCE-SPECIALIST - SALESFORCE CERTIFIED AGENTFORCE SPECIALIST–RELIABLE RELIABLE EXAM BRAINDUMPS

Pass Guaranteed Agentforce-Specialist - Salesforce Certified Agentforce Specialist–Reliable Reliable Exam Braindumps

Pass Guaranteed Agentforce-Specialist - Salesforce Certified Agentforce Specialist–Reliable Reliable Exam Braindumps

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Salesforce Agentforce-Specialist Exam Syllabus Topics:

TopicDetails
Topic 1
  • Agentforce and Service Cloud: This section measures the skills of AI Engineers and focuses on building agents that answer questions based on Knowledge articles and connecting them to digital channels. It also covers identifying the correct generative AI features in Agentforce for Service Cloud scenarios.
Topic 2
  • Agentforce Concepts: This section assesses the skills of AI Engineers and covers how Agentforce works, including its reasoning engine, standard and custom topics, agent actions, and user security management. It also includes testing and deploying agents from sandbox to production environments.
Topic 3
  • Agentforce and Data Cloud: This section measures the skills of AI Developers and addresses how Agentforce integrates with Data Cloud to improve response accuracy and personalize answers. It involves grounding with retrievers in Data Cloud to enhance agent performance.
Topic 4
  • Prompt Engineering: This section measures the skills of AI Developers and focuses on prompt engineering techniques. It covers identifying when to use Prompt Builder, managing prompt templates, selecting appropriate grounding techniques, and explaining the process for creating and executing prompt templates.
Topic 5
  • Agentforce and Sales Cloud: This section assesses the skills of AI Developers and covers identifying the correct generative AI features in Agentforce for Sales Cloud scenarios. It also includes determining when to use Agentforce Sales Agents, such as Sales Development Representatives (SDRs) and Sales Coaches.

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Salesforce Certified Agentforce Specialist Sample Questions (Q141-Q146):

NEW QUESTION # 141
A Universal Containers administrator is setting up Einstein Data Libraries. After creating a new library, the administrator notices that only the file upload option is available; there is no option to configure the library using a Salesforce Knowledge base.
What is the most likely cause of this Issue?

  • A. The current Salesforce org lacks the necessary Einstein for Service permissions that support the Knowledge-based Data Library option, so only the file upload option is presented.
  • B. The administrator is not using Lightning Experience, which is required to display all data source options, Including the Knowledge base option, when configuring Einstein Data Libraries.
  • C. Salesforce Knowledge is not enabled in the organization; without Salesforce Knowledge enabled, the Knowledge-based data source option will not be available in Einstein Data Libraries.

Answer: C

Explanation:
Why is "Salesforce Knowledge is not enabled" the correct answer?
If an administrator only sees the file upload option in Einstein Data Libraries and cannot configure a Salesforce Knowledge base, the most likely reason is that Salesforce Knowledge is not enabled in the organization.
Key Considerations for Einstein Data Libraries:
* Salesforce Knowledge Integration is Optional
* Einstein Data Libraries can pull knowledge data only if Salesforce Knowledge is enabled.
* If Knowledge is not activated, the system will default to file uploads as the only available option.
* How to Fix This Issue?
* The administrator should enable Salesforce Knowledge in Setup # Knowledge Settings.
* Once enabled, the option to configure Knowledge-based Data Libraries will become available.
Why Not the Other Options?
# A. The current Salesforce org lacks the necessary Einstein for Service permissions
* Incorrect because even without certain permissions, the Knowledge option would still be visible but greyed out.
# C. The administrator is not using Lightning Experience
* Incorrect because Einstein Data Libraries are accessible in both Classic and Lightning, and Lightning does not control Knowledge base visibility.
Agentforce Specialist References
* Salesforce AI Specialist Material confirms that Salesforce Knowledge must be enabled for Data Libraries to use Knowledge as a data source.
* Salesforce Certification Guide explicitly states that file uploads are the default option if Knowledge is not available.


NEW QUESTION # 142
An Agentforce is creating a custom action in Agent.
Which option is available for the Agentforce Specialist to choose for the custom copilot action?

  • A. Apex trigger
  • B. Flows
  • C. SOQL

Answer: B

Explanation:
When creating a custom action in Agent, one of the available options is to use Flows. Flows are a powerful automation tool in Salesforce, allowing the Agentforce Specialist to define custom logic and actions within the Copilot system. This makes it easy to extend Copilot's functionality without needing custom code.
While Apex triggers and SOQL are important Salesforce tools, Flows are the recommended method for creating custom actions within Agent because they are declarative and highly adaptable.
For further guidance, refer to Salesforce Flow documentation and Agent customization resources.


NEW QUESTION # 143
Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach.
Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

  • A. Agent Action: Find Similar Opportunities
  • B. Agent Action: Summarize Record
  • C. Agent Action: Draft or Revise Sales Email

Answer: C

Explanation:
For sales reps who need to draft personalized emails based on previous communications, the Agentforce Specialist should recommend the Agent Action: Draft or Revise Sales Email. This action uses AI to generate or revise email content, leveraging past successful communications to create personalized and relevant outreach to prospects or clients.
* Find Similar Opportunities is used for opportunity matching, not email drafting.
* Summarize Record provides a summary of customer data but does not directly help with drafting emails.
For more information, refer to Salesforce's Agent documentation on standard actions for sales teams.


NEW QUESTION # 144
Universal Containers (UC) wants to implement an AI-powered customer service agent that can:
* Retrieve proprietary policy documents that are stored as PDFs.
* Ensure responses are grounded in approved company data, not generic LLM knowledge.What should UC do first?

  • A. Add the files to the content, and then select the data library option.
  • B. Expand the AI agent's scope to search all Salesforce records.
  • C. Set up an Agentforce Data Library for AI retrieval of policy documents.

Answer: C

Explanation:
Comprehensive and Detailed In-Depth Explanation:To implement an AI-powered customer service agent that retrieves proprietary policy documents (stored as PDFs) and ensures responses are grounded in approved company data, UC must first establish a foundation for the AI to access and use this data. TheAgentforce Data Library(Option A) is the correct starting point. A Data Library allows UC to upload PDFs containing policy documents, index them into Salesforce Data Cloud's vector database, and make them available for AI retrieval. This setup ensures the agent can perform Retrieval-Augmented Generation (RAG), grounding its responses in the specific, approved content from the PDFs rather than relying on generic LLM knowledge, directly meeting UC's requirements.
* Option B: Expanding the AI agent's scope to search all Salesforce records is too broad and unnecessary at this stage. The requirement focuses on PDFs with policy documents, not all Salesforce data (e.g., cases, accounts), making this premature and irrelevant as a first step.
* Option C: "Add the files to the content, and then select the data library option" is vague and not a precise process in Agentforce. While uploading files is part of setting up a Data Library, the phrasing suggests adding files to Salesforce Content (e.g., ContentDocument) without indexing, which doesn't enable AI retrieval. Setting up the Data Library (A) encompasses the full process correctly.
* Option A: This is the foundational step-creating a Data Library ensures the PDFs are uploaded, indexed, and retrievable by the agent, fulfilling both retrieval and grounding needs.
Option A is the correct first step for UC to achieve its goals.
References:
* Salesforce Agentforce Documentation: "Set Up a Data Library" (Salesforce Help:https://help.salesforce.
com/s/articleView?id=sf.agentforce_data_library.htm&type=5)
* Salesforce Data Cloud Documentation: "Ground AI Responses with Data Cloud" (https://help.
salesforce.com/s/articleView?id=sf.data_cloud_agentforce.htm&type=5)


NEW QUESTION # 145
Universal Containers (UC) needs to improve the agent productivity in replying to customer chats.
Which generative AI feature should help UC address this issue?

  • A. Case Summaries
  • B. Service Replies
  • C. Case Escalation

Answer: B

Explanation:
* Service Replies: This generative AI feature automates and assists in generating accurate, contextual, and efficient replies for customer service agents. It uses past interactions, case data, and the context of the conversation to provide draft responses, thereby enhancing productivity and reducing response times.
* Case Summaries: Summarizes case information but does not assist directly in replying to customer chats.
* Case Escalation: Refers to moving cases to higher-level support teams but does not address the need to improve chat response productivity.
Thus,Service Repliesis the best feature for this requirement as it directly aligns with improving agent efficiency in replying to chats.


NEW QUESTION # 146
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